Review Report Review
Overall, not terrible, but driven without consent

Danielle Submitted this review about Coastal Car Transport Inc
Review made Live: 2/6/2019 10:29:00 AM
I gave the three stars because the beginning process was easy. Shawn was helpful in explaining the pricing and the process. When a truck was found we had about two hours to get everything ready before the driver arrived, which was somewhat inconvenient since we were both working, but is understandable in a fast paced industry. The car also arrived undamaged. I took away two stars because upon arrival of our car with Leo Carrier Inc. to FL, we noticed the odometer was higher than when the car was taken from us. While it was only 45 miles, I was never informed that my car would be driven while it was being shipped. When the driver was questioned he told us he had to drive our car to get "something" for his truck. The driver got on the phone with his boss who told him to give us a dollar back per mile difference, yet no apology or further explanation. While it was nice to be compensated $45, I much rather would have not gotten that money back knowing that my car would stay on the truck and not be driven without my consent. Unlike other reviewers, I never received a call to check on how everything went, so I called Shawn and explained the situation. He said he would contact the company and have them call me. I never heard from anyone again. While my vehicle was not damaged, nor driven thousands of miles, I was disappointed with the choices of the driver and the way that this situation was handled.
Shipment Details
Origin State:
Texas
Pickup:
On Time
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
645916
Quote or Order Cost:
$1200