Company Response Review Report Review
Wonderful Company!

J Major Submitted this review about Classic Auto Express LLC
Review made Live: 4/29/2010 10:05:00 PM
So this may sound strange, but Classic Auto was not even able to transport my car but I was HIGHLY impressed with them.

Sherina gave us a quick and reasonable quote which we accepted. She was able to find a carrier who then gave her the run-a-round. The carrier wanted to charge extra due to the location (next to a major highway) and claimed that it would be difficult to access the car. It wasn't...the carrier was simply trying to get an extra buck.

Sherina accurately called his bluff and declined to use the carrier. She immediately informed us of the situation. Since I was in a hurry & impatient to get the vehicle shipped, due to a situation out of their control, they were simply unable to provide the service in the immediate time frame I proposed. Instead of hanging up the phone and moving onto the next customer like most any business would do, Sherina took the time to analyze my other quotes, help me research the other companies and guided me along.

I was shocked! Sherina spoke highly of the other company who we used simply due to the availability of the carrier. She looked up their ratings for me and some DOT information for me.

Sherina didn't have to do any of this! It is rare that you find a business actually looking out for their customers like this.

I have ZERO doubt that this company is honest and takes care of their customers. Sadly enough, there are some shady people out there claiming to run a transport business and this company is not one of them.

In the future when I transport a car, Classic Auto Express will be my 1st call.
Shipment Details
Origin State:
Connecticut
Pickup:
On Time
Destination State:
Georgia
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
548132
Quote or Order Cost:
$680

Company Response
Tim Wagnon from Classic Auto Express LLC Submitted this response.
Response Date: 4/30/2010 11:12:00 AM
James, I have never gotten a better review. I thank you so much. When I take on a customer I treat them like I would want to be treated. I know that you had just purchased your vehicle and the last thing you wanted was to wait days and days for it to arrive. You and Melissa were very kind to me I just wanted to return the favor. There is no reason to bad mouth another company nothing would come out of it. I just wanted to make sure that you were not getting scammed. Thank you for all the kind words. We all here at Classic Auto Express greatly appreciate it. We look forward to helping you or any of your friends in the future. Sherina