i would never use this service again

karen Submitted this review about Caviness Auto Carriers
Review made Live: 11/4/2007 11:01:00 AM
I had my vehicle scheduled to be picked up on 10/22/07. THey keep calling me 3 days before to pick-up my vechicles. I told them it must be on the 22nd please I am still using my car. When they did picked up my vehicle, there was no longer communication as to where the car is at and when it would be delivered. It has been 14 days and I do not even know where my vehicle is at. They tried giving the story that the CA fire delayed the time. I drove a 16' truck from GA to CA in 3 days without any delays and besides the fire has been out for a week? I guess I should have towed my vehicle with me. I have no car to to any where. Where can I report these people?

Company Response
Tammy Caviness from Caviness Auto Carriers Submitted this response.
Response Date: 11/13/2007 12:14:00 PM
This lady's car was picked up on the day the car came ready for shipping. Oct 22, 2007. We are a broker we locate haulers to ship cars and that is what we did. The hauler picked up the car and was on his way. His truck broke down in Fontana Ca. Were they had to order parts and had to wait on them . When the parts arrived then it took time to repair. This was out of the haulers hands and mine. And she new all of this. I even called her for the hauler she never picked the phone up. And never returned my phone calls. So this did take longer to get delivered. But this was out of our hands. People need to think before they speak.And make sure of all the facts are correct.