Company Response Review Report Review
Shipping vehicle from Washington D.C. to Honolulu

Aaron Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 2/28/2010 5:52:00 PM
Customer service was good, but I never received one phone call from Cascade regarding shipping progress. Vehicle was delayed due to Pasha's shipping maintenance, which was not Cascade's fault, but i would've liked to have heard the news from Cascade instead of having to call Pasha directly. Vehicle arrived seven days later than expected, but still arrived in semi good condition. Pasha did leave some minor scratches on the vehicle, and I am now working with Pasha's claim department for repairs.
Shipment Details
Origin State:
Hawaii
Pickup:
On Time
Destination State:
Hawaii
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Aaron
Quote or Order Cost:
$2650

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 3/1/2010 1:11:00 AM
Aaron, I am sorry if you feel that I didn't let you know that there was a delay. I was not informed until I checked the status with Pasha myself. They didnot inform us as well on any delays. I am sorry. I am also sorry to hear that there were a few scratches. I was not aware of this until now, you have not notified me. Again I am sorry for that. Please let me know if you need assistance with anything. I hope all is well and everything is ok after the scare the weekend. Take care. Kimberly 360.718.8484 Kimberly@Cascadevehicleshipping.com http://www.cascadevehicleshipping.com/Content/local/Portland/Kimberly.aspx