Company Response Review Report Review
Good service

Ted Hammond Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 2/3/2010 7:35:00 PM
I had to ship my car on relatively short notice (6 days after I first contacted them), and Cascade was able to find a carrier in time. This is a major plus. It was also approaching the holidays, so I'd imagine schedules were already tight. This is testament to Cascade's network of carriers, which I assume must be quite vast. My shipment was from Seattle to Boston.

The Cascade representative I dealt with was knowledgeable and prompt.

The deposit to Cascade was $265. "Deposit" is a misnomer as it is not refundable. A 3.5% fee was added on top of that because I paid with a credit card. The website and the terms e-mailed to me state that the fee is 3.5%. Not a big discrepancy, but unprofessional nonetheless.

Post-shipment, I encountered some communication difficulties with Cascade. Nothing major, but it was a little frustrating.
Shipment Details
Origin State:
Washington
Pickup:
Early
Destination State:
Massachusetts
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
612353
Quote or Order Cost:
$1240

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 2/4/2010 4:42:00 PM
Ted, I am glad you had a good experience with Cascade Vehicle Shipping. I wish you the best. Michelle 360-828-7384 - Michelle@cascadevehicleshipping.com