Company Response Review Report Review
Shipping experience

Ali R Submitted this review about Cascade Vehicle Shipping Inc.
Review made Live: 10/28/2011 9:47:00 AM
Overall I had a very good experience with this company. My car was picked up in the time frame I wanted and arrived at its destination early. There was an early miscommunication within the shipping company, but the customer service rep I worked with - Debbie - was able to recover from the error and get my car shipped still within my time frame (my time frame, though was a bit more relaxed). She was also was able to accommodate the narrow pick up window that I had available, so I really appreciated that.

The carrier was right on time, which I thought was fairly impressive given the other pick-ups he was coordinating, and very courteous.

My only complaint is that I ended up paying more for the carrier then I was originally quoted. From the way things were quoted to me, I thought the price quoted would be the price that I pay. The fine print notes a difference in actual price v. quote is possible because carriers basically bid on the jobs, so there really isn't a fixed price or a price guarantee. So, maybe I should've read things more carefully before engaging the company. But I think most customers would appreciate this being drawn to their attention up front - that way, no surprises, no complaints.

Shipment Details
Origin State:
Michigan
Pickup:
On Time
Destination State:
California
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
6380992
Quote or Order Cost:
$1115

Company Response
Terry Williams from Cascade Vehicle Shipping Inc. Submitted this response.
Response Date: 10/28/2011 11:29:00 AM
debbie@cascadevehicleshipping.com, 360-975-3158, cvs.debbit@yahoo.com Alice, I am pleased that we were able to meet your time frame and your car arrived early. I apologize for any miscommunication early on and would certainly welcome the opportunity to work with you in the future should you need to ship your vehicle again. We appreciate your business....thank you again.