Review Report Review
Worst Auto Transport Experience Ever

Sandy Morford Submitted this review about Carriage Auto Carries
Review made Live: 7/20/2010 12:44:00 AM
The transport of my 1995 Jeep Wrangler from southern California to Washington DC was arranged through Magic Carpet Auto Transport, the broker. At first, I was told by Magic Carpet that my vehicle would be picked up on a specific date. Just before that date arrived, I was informed that the auto carrier itself couldn't pick my vehicle up as previously indicated. I waited another week or so until Magic Carpet finally found another carrier, Carriage Auto Carrier. Carriage failed to show up at my home on the agreed upon date with some excuse I can't frankly remember. They finally showed up about a week later, picked up my vehicle, and transported it to their shipping yard. The vehicle was loaded onto an open auto carrier and headed to the east coast. When I was informed (after persistent calling) that the vehicle had finally arrived, I was then told they only deliver to the Washington DC area once per week, and that day had already passed. The following week was rescheduled for delivery, but then I was told that their truck wasn't allowed to deliver vehicles within the DC city limits (I had paid to have the vehicle picked up and delivered door-to-door), and my son had to find a way to get to a another city in Virginia to take possession of the vehicle. Upon his arrival, he noted that the front windshield was broken and the rear soft top window was ripped. The driver admitted that the damages had occurred during transport and noted so on the Bill of Lading. When I contacted Carriage about the damages, they requested I obtain an estimate for the repairs and email it to their manager (Edgar). I called Edgar several days later and he indicated that he needed to verify with the driver that the damages occurred during transport. I called Edgar again several days later and he said the driver confirmed the cause of the damages and that Carriage would be sending me a check to cover the repairs. I called Edgar again several days later, at which time he informed me that the owner of Carriage refused to pay for the damages and if I wanted to, I would have to take Carriage to Small Claims Court (which I have filed to do). I can't believe that a company can stay in business with unethical practices such as this. Especially after I was told by a manager of the company that the damages were in fact caused during transport, and that they would reimburse me for the repair costs. Then only to have the OWNER, Alisa Yervandyaan, refuse to make good on their commitment, when it was clearly admitted that the driver was at fault. STAY AWAY FROM USING THIS COMPANY. THEY CAN'T BE TRUSTED AND THEY DON'T KEEP THEIR COMMITMENTS.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Washington DC
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2012619
Quote or Order Cost:
$1015

Car Condition
  • Vehicle was damaged