Review Report Review
WORDS CAN'T DESCRIBE THEIR SERVICE

ANTONIO BLACKWELL Submitted this review about Car Movers USA
Review made Live: 6/26/2008 10:36:00 AM
IF I COULD HAVE BACK THE TIME WASTED ATTEMTPING TO USE THESE FOLKS! THIS WAS MY FIRST TIME ATTEMTPING TO USE A CAR MOVING COMPANY AND NEEDLESS TO SAY IT WAS PROBABLY ONE OF THE WORSE EXPERIENCES EVER. THEY ORIGINALLY GAVE ME A CONTACT THAT STATED THEY WOULD DELIVERED MY VEHICLE DOOR-TO-DOOR BY 02 JUNE 2008. I WAS TOTALLY OKAY WITH THIS BECAUSE I DIDN'T HAVE A SPECIFIC TIME FRAME TO HAVE THE VEHICLE TO MY HOUSE. WELL BY 28 MAY 2008 I HADN'T HEARD A WORD FROM THEM AND HAD TO CONTACT THEM. THE AGENT ASSIGNED TO ME NEVER RETURNED ANY OF MY CALLS OR EMAIL AND FINALLY THE ONLY WAY I WAS ABLE TO CONTACT THEM WAS BY PRETENDING TO BE A "NEW" CUSTOMER. FINALLY WHEN I WAS ABLE TO SPEAK WITH SOMEONE (NOT THE AGENT ASSIGNED TO ME) I WAS TOLD THAT I MAY NEED TO "SWEETEN THE POT" IN ORDER FOR A TRUCK TO PICK UP MY VEHICLE. I THOUGHT THIS WAS RIDICULOUS SINCE I SIGN A CONTRACT WITH THEM BASED ON THE QUOTED PRICE. THE AGENT THEN SUGGESTED THAT I ADD "ABOUT $200.00" TO MY REQUEST SO THAT IT WAS WORTH IT TO SOMEONE. THIS IS WHEN I FOUND OUT THAT THERE HAD BEEN NO MOVEMENT WHATSOEVER ON PICKING UP MY VEHICLE. I ASK FOR AT THAT TIME A REFUND OF MY $125.00 DEPOSIT AND WAS TOLD THAT I WOULD HAVE IT WITHIN 7-10 BUSINESS DAYS. I WAITED ABOUT 15 DAYS AND TO THIS DAY I HAVEN'T SEEN A DIME OF MY DEPOSIT. I HAVEN'T RECIEVED MY "REFUND" THAT WAS SUPPOSED TO BE CREDITED TO MY ACCOUNT WITHIN 7-10 BUSINESS DAYS. I'VE CONTACTED MY CREDIT CARD COMPANY AND THEY ADVISED ME THAT I HAD TO WAIT AT LEAST 30 DAYS PRIOR TO FILING MY DISPUTE. I'VE CONTACTED CARMOVERSUSA SEVERAL TIMES SINCE THEY WERE SUPPOSE TO REFUND MY DEPOSIT AND OF COURSE HAVE GOTTEN NOTHING BUT THE RUNAROUND. THE LAST TIME I SPOKE WITH THEM VIA EMAIL THE INDIVIDUAL STATED THAT HE SORRY FOR THE DELAY
Shipment Details
Origin State:
Georgia
Pickup:
Never
Destination State:
Delaware
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
CARLOS
Quote or Order Cost:
$625