Company Response Review Report Review
The transporter

Wayne Zimmers Submitted this review about Capitol Auto Transport
Review made Live: 8/15/2011 11:36:00 AM
After talking to Ed I thought I was working with a good honest company. Andy contacted me and said they had someone to pick up my two cars but they wanted more money and he would not recomend using the carrier because he had not used them before and was not familar with them and they had not been in business very long. The next day Ed called to say they had a carrier that was reliable that they had used but they wanted $100 more to move the cars. The extra cost was no problem but I ask if it was a carrier they had used before and he said yes. The carrier turned out to be the same one that the owner Andy had said the day before not to use. The carrier was the big problem and I suggest you never use Amir Temur Inc. to move your cars. It took them 1 and a half hours to load two cars. When they had trouble getting one out of the garage I knew I was in trouble. The person who drove the cars onto the transport was extremly greesy. Both cars had greese all over on the interior when delivered. My Lincoln even had greese on the head liner. They were not friendly and spook in I would guess Arabic. Not much information from them at all.
Shipment Details
Origin State:
Oregon
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
104138
Quote or Order Cost:
$1235

Car Condition
  • Vehicle was dirty
Company Response
Cat Kraus from Capitol Auto Transport Submitted this response.
Response Date: 8/15/2011 8:45:00 PM
The customer is 100% right. Based on Wayne's experience a 2 star review is probably generous. The carrier had requested more money for the transport. I had advised Wayne in an e-mail that my advice would be to wait for another option on the basis that they have only 32 ratings and we had not used them before this does not warrant asking me for more money... If the carrier had 200 ratings and we had previous dealings with them then we would make the offer to the client but in this case I wanted to wait, despite the fact Wayne was eager to get the car and we wanted to get the vehicle assigned to a carrier asap. It is my job as your broker NOT to hire cowboys, we are only as good as the carriers we hire. The carrier called the following day and requested the load at the price we were offering. Unfortunately we had a carrier ask for the job whom we would have preferred but they never sent us the required insurance. As Cat and I dispatch, Ed never knew we had a second carrier, whom we ultimately hired. There is nothing I can do except apologise to Wayne, he had the kind of experience we warn people of! Amir Temur Inc has been relocated to our "DO NOT USE" list. Andy THIS IS THE CARRIERS RESPONSE AS IT STANDS TONIGHT: Amir Temur Inc.‏ 5:08 PM Reply ▼ Guliya Rahmanova Add to contacts To Capitol Auto Transport Dear Capitol Auto Transport, This is Amir Temur inc and I'm very sorry about the complaints you recieved from Wayne Zimmers. We are a new company and we didn't know that the driver was not as accuarate as we thought. I don't want to lose contact with you and i wish to work with you in the future. As a result, i decided to change the driver for the good of my company and once again, I apologize. I tried to call Mr/Ms.Wayne Zimmers but i recieved no answer. Therefore, i will try to call him/her again. At the moment, I will email him/her about my apology for my driver. Sincerely, Guliya