Company Response
                    Jamie from 
Browns Auto Transport Submitted this response.
                    
Response Date: 10/2/2008 11:50:00 PM
                    
                        We do our best to provide excellent service to all our customers.  We understand that we cannot make everyone happy all the time but in this case, Charity was never a CUSTOMER.  She requested a quote online and we replied with a quote of $700.00.  At the time she requested the quote she only asked what it would cost for 1 (ONE) car to be shipped.  She later called and wanted 5 cars shipped.  After checking to see what we could ship them for, she stated that she had a quote from another company for $500.00, to which I told her that I could not do it for that amount. She also wanted to put the entire amount on a credit card but didn't want to pay the additional 5% fee that is required for the entire amount to be ran on a card that all customers have to pay.  I told her this on several occasions over a several day periord of time.  She persistently tried to get me to ship 5 cars for the $500.00.  I respectfully declined her offer as I felt that I could not get them shipped for that amount as well as taking the risk of being stuck with a $2700.00 credit card charge.