Company Response
Jamie from
Browns Auto Transport Submitted this response.
Response Date: 10/2/2008 11:50:00 PM
We do our best to provide excellent service to all our customers. We understand that we cannot make everyone happy all the time but in this case, Charity was never a CUSTOMER. She requested a quote online and we replied with a quote of $700.00. At the time she requested the quote she only asked what it would cost for 1 (ONE) car to be shipped. She later called and wanted 5 cars shipped. After checking to see what we could ship them for, she stated that she had a quote from another company for $500.00, to which I told her that I could not do it for that amount. She also wanted to put the entire amount on a credit card but didn't want to pay the additional 5% fee that is required for the entire amount to be ran on a card that all customers have to pay. I told her this on several occasions over a several day periord of time. She persistently tried to get me to ship 5 cars for the $500.00. I respectfully declined her offer as I felt that I could not get them shipped for that amount as well as taking the risk of being stuck with a $2700.00 credit card charge.