Company Response Review Report Review
Dissatified customer

Kay B Submitted this review about Better Way Auto Transport
Review made Live: 8/25/2012 2:44:00 PM
Salesperson quoted me a rate so low that no one would pick up my vehicle. After days and days of excuses why my vehicle was not picked up I cancelled the order with them. After 30 days I still have not received my original deposit back and have not been able to find out when I will get it back. Don't use this company under any circumstances.
Shipment Details
Origin State:
Massachusetts
Pickup:
Never
Destination State:
Nevada
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
21385-WL
Quote or Order Cost:
$1000

Company Response
Marc from Better Way Auto Transport Submitted this response.
Response Date: 9/22/2012 12:00:00 PM
Kay was another "double-book"...being "removed from the board" is a term that pirates use to get our clients out of the contract. - - - Original Message - - - From: Karen Burgess To: chris ray Sent: Monday, July 23, 2012 3:35 PM Subject: Re: Auto Shipping Order Form 21385-WL PLEASE CANCEL MY REQUEST FOR AUTO TRANSPORTATION FROM ROSLINDALE, MA TO LAS VEGAS, NV. PLEASE CREDIT MY $100 DEPOSIT BACK TO MY CREDIT CARD. 21385-WL PLEASE REMOVE MY 2003 BUICK CENTURY FROM YOUR BOARD. THANKS, KAREN BURGESS