Company Response
Linda Ross from
BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 4/10/2017 7:21:00 PM
Hello Mr. Thota
We apologise for the inconvenience.
The only Driver available in your area was the one who can pick up your car on Tuesday. We informed you about it over the phone several times. Since you refuse to accept this option and keep demanding pick up the day earlier we cancelled your shipment with no cancellation fees. Just want to inform you that we work 9 am to 5 pm eastern time, so after 5 there is nobody to accept your call, so they go to voicemail.