Company Response Review Report Review
Bad experience with them!! Beware of last minute price increases

Ngirl Submitted this review about BWT Group LLC DBA MoveWheels.com
Review made Live: 8/13/2016 2:59:00 AM
I got a quote from this company in March to move my car for August 2nd for $600 which was an unbelievable price but I was satisfied with the too-good of a price. The day before my car is to ship on August 1st, this company calls me and tells me that my price is now $1000. I could not believe it but I guess they figured I was very desperate at that point and would give in to their ridiculous and fraudulent price. I made sure to let them know I was very displeased and they did nothing to help me. I was at their mercy and had to ship my car for that amount. Beware of this company. They will take advantage of you. If they ever give you a low price and its too good to be true, make sure to know its a scam price or you can save more money just incase they pull a last minutes pricing on you. The one star is for the driver that shipped my car as I received my car in good order and the driver was flexible in terms of payment to accomodate my situation. I told them I was going to leave this comment so thay this doesnt happen to somebody else.
Shipment Details
Origin State:
Maryland
Pickup:
On Time
Destination State:
New Mexico
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
152468
Quote or Order Cost:
$1000

Company Response
Linda Ross from BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 8/15/2016 1:43:00 PM
Dear Belita, we apologize for inconveniences. You manager Juliya did her best to assign the driver for you, she spent a huge amount of time trying to find the carrier for your order. Your route was among unpopular ones, that's why the only one carrier company that agreed to perform it, put that price. From our side we did everything to help you, and Juliya got almost no money from your order, because prices increase greatly from March and we covered part of the order at the expense of our company.