Company Response Review Report Review
Very Poor Service

Sherry Submitted this review about BWT Group LLC DBA MoveWheels.com
Review made Live: 7/14/2016 3:51:00 PM
Problem is completed order received number and a call to make arrangements , company never got back in touch with prior to my final move until the day before my move and gave me a high quote to their driver bailed on them and had to go with another ., called back to resolve and was put on hold and couldn't get another carrier to a battle until i reached one amazing company willing to work with us and get my truck to be shipped BWT SUX AT SERVICE
Shipment Details
Origin State:
Kansas
Pickup:
Never
Destination State:
Ohio
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
108802-He
Quote or Order Cost:
$575

Company Response
Linda Ross from BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 7/18/2016 3:09:00 PM
Sherry, we apologize for any problems. Your manager Galina offered you a price, which unfortunately wasn't good for you. However, she could still keep looking for a driver for you, but after Galina sent you a contract, we didn't get any confimation of the order. You had to wait more time to ship your vehicle for the price you wanted. We didn't even signed the contract and didn't charge you for money. We understand there is high competition and we always offer several options for our customers.