Company Response
Nick Butenko from
BWT Group LLC DBA MoveWheels.com Submitted this response.
Response Date: 5/1/2015 1:57:00 AM
Dear Shane Mitchell,
I am sorry we were not able to get you the carrier. Just at that point the majority of them were going different routs from South Florida to North and less carriers were going from West Florida (Saint-Petersburg) to Texas. We have spoken to a lot of them and we have found a carrier for the pick up on the day after what we were aiming for. We did everything from our side to find and assign you a carrier, but we are not able to influence carrier availability of the specific routes.
We always pick up the phones, you can check, it is easy to reach us even on the weekends just simply calling us or texting, or sending email. We were keeping you informed how the process is going, the current situation on the route, the progress with carriers. Our dispatch department started working on getting the driver assigned even before we finished placing an order. Because of high competition we do it right away and we are not interested in messing up your time, because we also care about your time frames. We do not charge any deposit upfront, so we are interested as much as you do in getting your car picked up. We do not get our commissions for just placing an order.
I am sorry that the carrier we found was not able to fit your time frames. We sincerely apologize for any inconveniences with your shipment.