Company Response Review Report Review
too late

Latasha Submitted this review about Available Logistics
Review made Live: 9/29/2011 10:37:00 PM
So its been three days and word from the trucker when he can pick my car up, so I want to cancel, but my Mom wants to put them on the news, so he AL calls me restricted to holler at me, when it is my Mom who wants them on the news. I simply want my money back of $175, but now because im canceliing because I need to have my car to work, i lose 75 dol and only get a 100 back 10 days after the 1st pickup date,they say in the cotract "If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter. You will be charged a $75 administration fee and the remainder of your scheduling fee will be refunded." What a sorry company, this shows you how bad they need money, if im tired of waiting I should get ALL of it back, I wasnt assigned to anyon yet!
Shipment Details
Origin State:
Michigan
Pickup:
Never
Destination State:
Nevada
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
42704
Quote or Order Cost:
$715

Company Response
al from Available Logistics Submitted this response.
Response Date: 9/30/2011 1:46:00 PM
THIS REVIEW SEEMS TO BE BECAUSE THE CAR WAS NOT PICKED UP ON THE MINUTE WHEN THIS CUSTOMER WANTED, THE CAR WAS GOING TO BE PICKED UP ON MONDAY 10/3, SINCE THERE IS NO GUARANTEE OF TIME OF PICKUP OR DELIVERY, THE TIMING IS WELL WITHIN THE SERVICE THAT SHE CHOSE [ECONOMY]. ALSO BE ADVISED THAT THE CUSTOMER MADE THE DEPOSIT ON 9/23, AND THAT THE DEPOSIT HAD NOT CLEARED THE BANK.