Company Response Review Report Review
Transport Review

Nadege Benjamin Submitted this review about AutoStar Transport Express
Review made Live: 11/1/2024 6:33:00 PM
I am pleased to have done business with AutoStar Transport Express, LLC. I contacted them and within the hour I received a reply. Between a combination of calls, texts and emails, I was able to have my vehicle picked up on the desired date. Because my transport was scheduled during hurricane Helene, AutoStar kept in close contact to keep me abreast of delivery date. My area would be hit and the company knew that. I was informed that my vehicle would be delivered two days late due to safety issues. Understandably so, my vehicle was delivered two days late as was predicted. The driver was courteous enough to call me to meet him two blocks from my house because regulations stated that the trailers cannot enter cul-de-sac due to their widths and sizes. The driver waited for about 15 minutes and by the time I got there my vehicle was already downloaded and ready. My experience was positive as my vehicle was delivered in the condition in which it was purchased.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
18520433
Quote or Order Cost:
$995

Car Condition
  • Vehicle was dirty
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 11/5/2024 5:12:00 PM
From Sean Hancock @ 786 228 5243 or 888 802 8250 ext 4219: Thank you Nadege for the feedback. Much appreciated. I'm glad you were happy with the service. We always work hard to ensure fast reliable transportation under any circumstances, we understand communication is important every step of the way and are contactable by any means the customer prefers. It was a pleasure to help with this move and we would be more than happy to assist you or anybody you know in the future, thanks again! sean.hancock@autostartransport.com