Company Response Review Report Review
Representative didnt follow through

Flint Submitted this review about AutoStar Transport Express
Review made Live: 5/12/2023 1:06:00 PM
Overall I was happy with the service BUT Juan did not follow up directly with the booking confirmation nor the bill of lading, I had to request these. At the port I was requested to come back 1.5 hours later simply because they were going to lunch and Juan had not previously sent the booking confirmation; they graciously held the door open as I waited for Juan to send the booking confirmation, he assured me to relax, all will be okay, but he wasnt in my situation. That could have been sent well in advance. Same as with the bill of lading; because this wasnt sent I could not fill out my tax forms for pick up and since it was the weekend, I couldnt get any help. I was a matter of hours from boarding the plane before I got this information. Again it could have been sent in advance. You think you paid for these services but clearly I had to do the work for him
Shipment Details
Origin:
North Carolina 27612
Pickup:
On Time
Destination:
, North Carolina 00915
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11625324
Quote or Order Cost:
$1400

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 5/22/2023 1:18:00 PM
From- Juan Acosta (888) 802-8250 Ext. 2260. Hi Aimee Flint! Thank you for taking your time to share you experience. We are so glad to hear your transport experience was great. It is always great to hear positive feed back from our customers that all our efforts are both recognized and appreciated. My team and I always strive to provide the best service possible. Glad to help. And if you ever need us, feel free to call me. It's my pleasure to assist. I can be reached at (786) 228-5057 or (888) 802-8250 Ext. 2260 or via email juan.acosta@autostartransport.com. Thanks