From Sean Hancock 786 228 5243 or 888 802 8250 ext4219: Thank you Jennifer for the feedback, much appreciated. We received your order on the Friday with a guaranteed dispatch within 5 business days. We dispatched the vehicle on the Monday (2 business days) and with a 24-hour notice for you before pickup. Although our carriers always try to keep schedule, sometimes traffic, weather, or other factors outside of their control can cause small delays. We apologize for the 31 minute delay at delivery and any inconvenience caused. We were not been made aware of any items stored inside the vehicle before, during, or after this transport or even a few days after when our customer service team made a courtesy call to you and were told everything went well and you were happy with the service. If you would like to discuss this further, feel free to contact us directly and as always, we will be more than happy to assist. Thanks again. sean.hancock@autostartransport.com