Company Response Review Report Review
Do not used these companies.

Edward DOrazio Submitted this review about AutoStar Transport Express
Review made Live: 3/26/2020 6:13:00 PM
I spoke with Marie Cortelezzi from AutoStar Transport Express LLC. (located in Miami, FL) about picking up our car in LA, California and shipping it to Long Island, New York, pick up was 3/10/2020 with Odometer at 12121 and delivery was 3/19/2020 with Odometer at 12357, yes they had driven our car 236 miles after pickup! Marie would not respond to our calls or emails. RNT123 Transportation Inc. (located in Westminster, CA) had driven our car 236 MILES!!! After seeing our photo evidence AutoStar Transport Express agreed that RNT123 drove the car the 236 miles but refused to be responsible for the actions of their subcontractor RNT123. We filed complaints with the DOT and Better Business Bureau asking for a $900.00 refund. We'll see what happens. Bottom line we will never recommend AutoStar Transport Express and or RNT123 Transport to anyone. As a word to the wise, Do not used these companies.
Shipment Details
Origin:
California 91602
Pickup:
On Time
Destination:
, New York 11780
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1162336-co
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 3/31/2020 4:41:00 PM
We at AutoStar Transport Express take accusations such as this very seriously, and we appreciate the customer bringing this to our attention. Our Sales Manager reached out to the customer’s daughter Elise , and not only offered our sincerest apologies, but we also refunded the customer the $150 deposit they had paid us for the services we rendered. We had a very mutual understanding and agreement from the customer’s daughter Elise, who just a few days ago had written a very similar review, and since removed it. We wish customer the best.