We at AutoStar Transport Express appreciate every review we receive, good and bad. We regret that the customer felt this in his experience working with us. When talking to our customers, as a team we put our best foot forward when it comes to providing them the information needed to make the best decision. And Mr. Hendon was no exception to that. On 01/15/2020, Mr. Hendon submitted his information and we touched base with him the following day for the details. Customer signed his contract with us on 03/05/2020, which includes our terms and conditions (with reader-friendly font, not in fine print). Mr. Hendon also called our customer service department for an update. We advised him we were working on his order. On 03/06/2020, we called him with an update to present a couple of options for the transport, one including for pickup the next day, and left him voicemails on both numbers that he provided but we did not receive a response. Later that same day, Mr. Hendon called in requesting a cancellation. The agent called back on his personal cell phone and did not receive an answer. The customer sent us an email requesting his cancellation and was never responsive to the options we provided. The following Monday, 03/09/2020, we sent him another update via sms and we did not receive an answer. Considering the customer’s frustration, we have refunded his payment. We regret to hear that Mr. Hendon found it an inconvenience, we apologize and wish him well.