We at AutoStar Transport Express appreciate those who take the time to give us their feedback. And as a transport company, part of our goal is to maintain good communication from the beginning. That being said, we email and call the people who are interested in shipping with us. We do understand that people may change their mind along the way and no longer are interested in our service. We regret to hear that this person found it an inconvenience, we apologize and wish him well.