Company Response Review Report Review
OVERALL SUPER SERVICE

Phyllis Cunningham Submitted this review about AutoStar Transport Express
Review made Live: 9/26/2019 6:08:00 PM
Auto Transport was so helpful from the selection of carriers's process to the delivery of the auto to my son. Awesome. I wasn't pressured with robo callers to select the team. I called them when I had the money in hand for negotiating the carrier. I made plans to make a $0.50 deposit and once I signed the agreement, I paid an additional balance and the $0.50 was deducted from the deposit balance. That was too funny. Once the Agreement was signed and the deposit was made, we agree to a date and time for the car to be picked up. The car was picked up at my home address. Prior to that pickup, the driver called me two hours to inform me of his current location and that he was enroute to my residence. I left home to wash the car and to gas it up. The transport truck arrived before I completed the wash and gasing up to return home. In the agreement, delivery time was estimated at 5-7 days after pickup. Surprisingly, 3 days later, the car was delivered to Cypress, TX to my son. My son informed me that the driver called him two hours prior to the delivery, and they agreed on a location for the truck to easily park and download the car. The driver arrived at the location before my son arrived and had taken the car down and had it cooling for him when he arrived. My son was overjoyed at the professionalism of the driver and his compassion to see an excited "new owner". The car was accepted and happily signed off by my son, the new owner! We applaud you Auto Transport! Phyllis Cunningham
Shipment Details
Origin:
Los Angeles, California 90044
Pickup:
On Time
Destination:
Cypress, Texas 77433
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1110664-RP
Quote or Order Cost:
$1100

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 9/27/2019 4:36:00 PM
Hi Phyllis! Thank you for such excellent review. I am happy that your transport experience was so wonderful. I am glad that my team and I could help. Next time you or your family and friends need vehicle transport, you know we will surely provide the same great service as before. I may be reached by phone at 786-725-5989 or 888-802-8250 Ext. 2231 or via email at alan.iberlucea@autostartransport.com. Thank you and have a great day!