The entire team at AutoStar Transport Express is sorry to hear the customer was not satisfied with the transport of his vehicle. It seems that Mr. Ruben Esparza has not portrayed the events correctly. Customer placed an order with us on July 26th, and set the first day of release on the vehicle for July 29th. Customer proceeded to sign the contract agreeing to allow us 5 business days to find a carrier. On day 1 customer contacted our coordinator wishing to expedite the service. Our coordinator then began a search for carriers at an expedited price and found one almost immediately on July 30th. Customer was presented the offer to expedite the transport, and he accepted. Customer’s claim that he was stuck paying extra or lose the deposit are completely false! We presented the offer to him merely as an expedited offer that he requested, and he accepted. Customer also mentions not getting calls back, and this is totally in reference to the carrier. We are truly sorry if the carrier was not returning his calls. In the end, the customer got a $250 expedite shipping for $160 extra. Vehicle was picked up the very next day and delivered in two days.