Company Response Review Report Review
DON'T DO BUSINESS WITH THEM, YOU WILL REGRET IT. WORST EXPERIENCE EVER

Cynthia Submitted this review about AutoStar Transport Express
Review made Live: 8/17/2018 9:07:00 AM
DO NOT DO BUSINESS WITH THIS COMPANY, YOU WILL REGRET IT. I REGRET DOING BUSINESS WITH THEM AND WISH I WOULD HAVE CHECKED THE REVIEWS PRIOR TO DOING BUSINESS WITH THEM. THE MONEY IS NOT WORTH THE STRESS OF DEALING WITH THIS TRASH BUSINESS. I am currently waiting for them to bring my car to me and was told that it would be delivered a week after they picked it up.They waited until the day before I was leaving to call with a driver to transport my car. When the driver called, he called a day before I was told that my car would be picked up and stated that WOULD NOT pick my car up, he stated that he would meet me somewhere and I could drop the car off to him. When I called a week after pickup to find out the time that my car would be delivered, the driver told me that he hadn't even left the state that my car was picked up in and that he would not be delivering my car that day; I was told that I would have to wait until the following Thursday or Friday. When I asked why my car hadn't been shipped even a week after it was picked up and I was told multiple different stories, all of which were obvious lies. They are not professional, punctual or honest. It is now Friday and the driver is still saying that he is in a different state, that he was supposed to leave yesterday and that he has multiple drops offs to do and doesn't know when he will be able to drop my car off. Bottom line: don't do business with them. You will be better off paying more for more professional service.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
North Carolina
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
N/A
Quote or Order Cost:
$1075

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 8/17/2018 8:37:00 PM
AutoStar Transport Express, would like to offer our sincerest apologies for the inconvenience, and delay in the transportation of Cynthia Green’s vehicle. The carrier that was assigned to this load, NK Transport Inc, was rated within the transportation industry as 99.6% rating. There was no indication that the transport would not go smoothly. Since the pickup of the vehicle, the carrier has had some mechanical issues, and has been delayed. They have also been very difficult to communicate with. We are just as frustrated with this carrier as the customer is, due to their total lack of regard to deliver this vehicle in a timely manner. We have been trying to get daily updates for the customer and will continue to monitor the situation until the vehicle has been safely delivered. AutoStar Transport Express, was able to locate and assign a carrier exactly on the date the customer wanted, and the vehicle was picked up on the day the customer requested. It’s been a very unfortunate situation since the carrier picked up the vehicle, and we are working to resolve it.