We at AutoStar Transport Express take all comments, good and bad, as an opportunity to thank our customers for their feedback and grow as a better service oriented company. However, we believe it is also important that we take this opportunity to give our future Customers our side of the story. The customer placed his order on 05/07 and signed our contract that very same day. We were told that ideally, he would like his car picked up on 05/26 or 05/27. As our contract clearly indicates, and how we always explain all of our customers, although we always do our best to accommodate our customers schedules, because of the nature of the industry we cannot guarantee specific pick up or delivery dates. On 05/26 we confirmed a carrier for the customer that was scheduled to pick up his vehicle that same day, but due to some issues was unable to do so, and for that we are truly sorry, but these things can happen in this industry. We got to work immediately on finding a new carrier for the customer, but we were informed by him after Memorial Day that he had already transported his vehicle, and he cancelled his order. We do have a Refund/Cancellation Policy in place for all of our orders, and had the customer cancelled his order within contracted dates, we would have gladly issued a full refund. We are more than willing to offer the customer a credit to be used in another transport if decides to use it. We wish the customer well.