Company Response Review Report Review
Shipping of a 2009 VW Jetta

Martha Submitted this review about AutoStar Transport Express
Review made Live: 1/6/2018 3:43:00 AM
Rick Smith did a great job in finding a carrier to ship my Jetta from SC to CT the week before Christmas 2017. He handled the time constraints pretty well, especially at this time of the year.
My car was finally picked up at the last minute, almost at the same time as our moving truck! All in all, it turned out to be fine since I managed to arrange delivery of the car without needing anybody at destination.
I actually handed the cashier's check at departure time to the carrier's driver, and asked him to leave the car key hidden but accessible at destination. I picked up my car just fine two days later in CT.
Carrier JK Wall Trucking supervisor T. Hopkins communicated very well with me via phone and text. I would recommend AutoStar Transport Express since this is a repeat order which was as satisfactory, just like the first car I shipped with Rick in November 2017.
Shipment Details
Origin State:
South Carolina
Pickup:
On Time
Destination State:
Connecticut
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
972257-OW
Quote or Order Cost:
$485

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 1/8/2018 7:38:00 PM
From Rick Smith 786-623-3477: Hey Thierry, thank you very much for taking the time out of your schedule to write your review. This is the first time we have worked together and it was a complete and total pleasure to work with you. I am happy that I was able to meet all your demands and at the same time you being so easy, understanding and reliable to work with made my job that much easier. Remember, if you or anyone else you might know who might need help transporting in the future please feel free to give them my contact information. rick.smith@autostartransport.com Best Regards.