Company Response Review Report Review
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HARVEY EVANS Submitted this review about AutoStar Transport Express
Review made Live: 12/17/2014 8:32:00 PM

AFTER BEING STUNG IN THE PAST BY A TRANSPORTER FROM OUT WEST
I HAVE ALWAYS BEEN ON GUARD AS WHO TO TRUST IN THIS BUSINESS
I HAD MANY QUOTES FOR MY MUSTANG SOME HIGH SOME LOW AND SOME VERY HIGH
I DECIDED ON 3 THAT KEPT SENDING ME EMAILS AND MESSAGES....
REALLY HADN'T DECIDED WHO I WAS GOING TO HIRE.... UNTIL I GOT TO TALK WITH
PAUL Kalbamatter AT AUTO STAR TRANSPORT HE CONTACTED NICELY BY PHONE CONSISTENTLY AFTER TALKING WITH HIM HE GAVE ME WORD AND ASSURED ME THAT HE WOULD MAKE THIS HAPPEN NICELY AND WITH REASONABLE TURN A ROUND AS WELL AS I NEEDED TO GET MY VEHICLE PICKED UP ASAP~ PAUL WENT OUT OF HIS WAY TO MAKE MY MOVE FOR MY CAR AS HE PROMISED
AS I TOLD HIM OF M PAST BAD EXPERIENCE. HE SAID THAT WONT HAPPEN HERE!
.,THE QUOTE WAS NOT THE LOWEST BUT WAS NEAR IT AND THAT WAS JUST NOT THE ONLY REASON..... I WANTED MY CAR TO BE IN GOOD HANDS AND QUALITY TRANSPORTER/WHICH I WILL ADD THE COMPANY THAT CAME WITH MY CAR....5 STARS AND THIS MAN WAS A GENTLEMEN ALL THE WAY....COURTEOUS AND ON TOP OF HIS GAME
IN CLOSING I WOULD NOT HESITATE AGAIN TO USE AUTO STAR
FROM THIS EXPERIENCE...COMPLETELY SATISFIED AND MY FAITH HAS BEEN RESTORED
THANKS AGAIN PAUL....YOU GOT THE RIGHT CARRIER AND THE RIGHT PRICE WITH GREAT SERVICE ALL THE WAY..
THANK YOU ...HARV EVANS
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
New York
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
kalbermatter
Quote or Order Cost:
$425

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 12/18/2014 4:03:00 PM
From Paul: (888) 802-8250 Ext. 2265; One of the most important factors a brokers can do is give such good service they win repeat customers. Mr. Evans had previously worked with a company who gave bids that were too low, and underbidding is a common cause in this industry of disappointed and angry customers. Here at AutoStar we make every possible effort to explain beforehand all facets of the industry in order for our clients to have a superb experience, and keep coming back to us. Please email me at paul.kalbermatter@autostartransport.com and I will provide you with all the information you need to have a smooth, worry free experience for transporting your vehicle