Company Response Review Report Review
The expierence!

Geri Bullock Submitted this review about AutoStar Transport Express
Review made Live: 6/17/2012 5:31:00 PM
The experience was fine, until I asked to see a certificate of insurance for the car carrier and found out that the insurance expired 2 days after the car was being picked up. (So that would mean that there was a possibility of the carrier truck being impounded for lack of insurance). I wasn't willing to take that risk so I was ready to go elsewhere. However, after speaking with the car carrier himself and with Ciara Baker, they both convinced me that the insurance problem was due to the fact that they switched insurance companies.

Once we ironed out that problem, everything else went without problems and the vehicle arrived timely. I have to say that if it wasn't for Ciara, I would have taken my business elsewhere. No one else seemed willing or able to fix the problem.

Please extend a special thank you to Ciara for a great job!!
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
Nevada
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
308729-BR
Quote or Order Cost:
$1100

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 6/18/2012 5:18:00 PM
Thank you for taking the time to write such a great review Geri! I wish I could take the all of the credit but we have a fantastic team here all of whom contributed to the successful transport of your vehicle. Thank you for your patience and for taking the time to speak to both myself and the carrier to resolve the challenges we had. Please don't hesitate to call any of our agents on 888-802-8250 or email me directly at ciara.baker@autostartransport.com for any help you may need in the future.