First of all, I would like to start off by apologizing to Mr. Boorhem for the unfortunate set of circumstances surrounding his transport. However, at no time was he misled by David Conrad, or any other representative of AutoStar Transport. After confirming the pick up and delivery dates for this transport through the carrier, David relayed that information to Mr. Boorhem. This is a very short route, and the carrier's estimated delivery time was within 48 hours. Furthermore, Mr. Boorhem was kept apprised of the situation with constant updates not only from our office, but from the carrier as well. Also, from the beginning, our pickup policy was made very clear to Mr. Boorhem - that we normally operate with a 2 week lead time, but if he marked the vehicle as ready to go, then we would pick it up as soon as a carrier in the area became available. Mr. Boorhem placed the order and signed the contract on 11/26 - a contract that SPECIFICALLY states we had until 12/12 to pick up the vehicle. A carrier was located and assigned that very same day, and the vehicle was picked up the following day (11/27). Unfortunately, the carrier ran into problems with their driver, who unexpectedly quit his job. This did result in a delay of the delivery, yet the vehicle still arrived at the destination several days before the pick up dates had even expired! We are sorry for the delay of the actual delivery of the vehicle, but the entire transport did fall well within the terms to which Mr. Boorhem agreed. Mike Cannon Operations Manager Office 850-391-3061