Thank you kindly for your recommendation. I am sorry the driver was delayed but that is the nature of the industry some times, that's why we only use drivers that have a 5star rating and have the same emphasis on good communication skills that we have at AutoStar. When the customer is kept informed (even to be notified they are running late) a good relationship is upheld. I hope you will contact myself if your company has any other vehicles that need to be transported in the future. Andrew, 888-802-8250 ext 2235 andrew.odriscoll@autostartransport.com