Company Response Review Report Review
Using AutoStar

Terril Submitted this review about AutoStar Transport Express
Review made Live: 6/27/2011 9:54:00 AM
At first I was hesitant to use a broker or "middle man" to trnasport my son's vehicle from PA to CA as I always think I can get a better deal; however, I am extremely happy that I decided to go with AutoStar. The trucking company was late picking up the car so I called AutoStar and they handled all the logistics. They asked me the time I was available, and the next day the trucking company arrived on time. When the car arrived in California, my son had to take a business trip and was only available on certain days. The trucking company promised to deliver on one of those days, but the car was not delivered. I called AutoStar and they took care of all the problems and made sure that the car would be delivered on the date that my son was available.
I never had to call AutoStar to find out what was happening with the car; someone always called me or my son to keep us up-to-date. This experience would have been a nightmare if I had gone directly to the trucking company. My experience with AutoStar was excellent!
Shipment Details
Origin State:
Pennsylvania
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
190842
Quote or Order Cost:
$1100

Company Response
Mike Cannon from AutoStar Transport Express Submitted this response.
Response Date: 6/27/2011 2:41:00 PM
Terril was a pleasure working with. We are glad that our excellent customer service team was able to resolve all minor issues in regards to the transportation. We look forward to helping her out again in the future. Best regards, Fernando Tsuchiya and all of us at AutoStar: 888 802 8250, extension 2226 or by email at Fernando.tsuchiya@autostartransport.com