Company Response Review Report Review
Transfer ford Taurus

Chamsi Submitted this review about AutoPortation
Review made Live: 8/8/2013 1:37:00 PM
1- do not use this company, the are not honest to their word
I signed the contract, all sound good paid my deposit.
2- next two days got a call from Kimla, said she has driver for me
He wants $50.00 more, I rejected said contract is contract I signed for $775.00 why more.
She called me back in 30 minutes said ok cash on delivery is $650.00 only after deposit of $125.00 which I had
Already paid. I said now we are on the same page. I got e-mail from Kimla proof of my payment of 125.00 and
Cod due $650.00. At the same time gave me name of career "Bridge Auto Haul, driver Jorge" Monday Jorge called
He said he is in LA will deliver my car next day bit he needs $700.00 cash, I was upset of not knowing who I am dealing with he was very rude, told me otherwise I Wong be getting my car. $50.00 my not be a lot , it's just dishonesty, and none professional way of doing business, after that none of people of autoportation retuned my call. I had to pay what driver said, I tried to talk with the owner, his name was Evan, he said well we are broker and driver can ask for more. This is a very bad business I felt i was ripped off.

3- why can't tell people all of that upfront before signing contract? I'm also reporting this to BBB
Shipment Details
Origin State:
Illinois
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2869493
Quote or Order Cost:
$825

Car Condition
  • Vehicle was dirty
Company Response
Evan Leaphart from AutoPortation Submitted this response.
Response Date: 9/11/2013 12:51:00 PM
Chamsi, I understand your level of frustration and this was something we offered as a suggestion and if you declined we could wait for another carrier. We tried to work something out and your frustration didn't get directed my way until the vehicle was delivered. At the end of the day I wish we could have done a better job for you and if you consider us in the future we will make every effort to do so.