Company Response Review Report Review
Broke the contract

Nancy Submitted this review about Auto Transporters Online Inc.
Review made Live: 6/23/2011 8:17:00 PM
All started out well. Great rep called and price was fair. Broker assigned a driver and this is where it fell apart. 1 hour before the driver was suppose to get the car, he called and said he needed to deliver the car 3 days earlier than the contract specified to a location where I knew no one. When I explained this would not work, he said he could not transport the car. This broker was not sympathetic to the problem and seemed to make it my fault that he could not drop off the car ahead of the agreed date. No apology for any inconvenience and then a half-heartened attempt to find another driver. No driver was found and I had to drive my car myself..I would NEVER recommend this company to anyone. My deposit was refunded but without any concern for me and my situation. Lousy customer service and unreliable bets describes my experience with this bunch of hacks!!
Shipment Details
Origin State:
New York
Pickup:
Never
Destination State:
South Carolina
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
312823
Quote or Order Cost:
$625

Company Response
Arthur from Auto Transporters Online Inc. Submitted this response.
Response Date: 6/29/2011 12:34:00 AM
We worked in good faith with the trucker to ship Nancy's vehicle. The trucker had accepted this contract based on her requirements. On the morning of the scheduled pickup, the trucker had a problem and changed the timing of the delivery. Understandably, no-one was happy about this and we offered to reschedule the pickup with another trucker. Nancy refused and cancelled the pickup. We apologized for the inconvenience and refunded the deposit immediately. Unfortunately, there wasn't anything more that we could have done.