Company Response Review Report Review
amc car

dean a geyer Submitted this review about Auto Transport 123
Review made Live: 3/4/2014 10:04:00 AM
i sighned a contract with this company cause they told me the owned their own trucks and had a truck in the washington area that had 1 space left on it and it would cost me 950.00 total . the promised me that my car could 100 % get picked up on the 13th of feb and delivered by the 21st after i sighned my contract and feb 13th came and my car was not picked up as they agreed it would be,i also found out they hire out, and they listed my car on the board for only around 700.00 so i asked them to raise the price to the agreed amount of 950.00 and the custmer service lady to me to go screw myself , so i threatened that if they will not hold up to their end of the contract then i would have to cancel with them. needless to say the next morning they charged my credit card 100.00 when i called and asked why they said because i threatned to cancel, ever since than they would not return calls or nothing , they wound not hold up to their end of the contract was very rude to my wife and myself and lied from day 1 untill i finally cancelled the contract 7 days later i was not waiting the 10 bussiness days as the contract said cause they was not holding up to their end . when i called and cancelled the rude lady told us we would never get our money back cause we threatend to cancell 2 or 3 days after sighing the contract , which the contract states the only way they can charge us 100.00 is we would have to put it in writeing and send it certified which we never did, we only verbaly threatned so anyhow i filed a complaint with the bbb and recieved my refund of the 100.00 . these people are liers and scammers once you sighn the contract with them they will ignore you, lie to you and try and scam money out of you beware of these guys and read all the online complaints about them and this will prove iam not the only person they tried scamming over
Shipment Details
Origin State:
Washington
Pickup:
Never
Destination State:
Michigan
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
444196-ck
Quote or Order Cost:
$950

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 3/4/2014 10:39:00 AM
This customer can't even spell signed correctly. This review is belligerent and untrue. It states right in the review he was refunded his $100. That's even after he called us demanding a driver on his first day of contract. We initially billed him the $100 to cancel his order. We have never 100% guaranteed the pick up of any car anywhere and we absolutely would not for a order going to Bay City MI in the middle of the winter.. Just because of our outstanding reputation we will not be forced into windows we did not offer because a customer say's I'll write a bad review if you do not do this. Sorry Dean