Company Response Review Report Review
DO NOT USE THIS COMPANY!

Eva Submitted this review about Auto Transport 123
Review made Live: 12/4/2012 4:21:00 PM
We had four days to fly from NY to CA to close out my brother's apartment because he became ill and needed to come live with us for medical care. This included shipping his car back as well.

First point of contact was Greg, and of course, with him our contract needs were all rainbows and lollipops.

Then we signed an agreement.

This company lied on multiple occasions:

1-stated they would not charge until car was picked up. Guess what, they never got our car, yet we are off to small claims as soon as we get back to NY.

2-claimed they had their "own group" of drivers, whatever that means, but it was contracted out like all other companies do

3-stated we would be contacted by this person or that person, and we received 0, thats ZERO, calls until we cancelled the contract

4-dispatched the car so they could charge a "fee" of $225 on the day we called to CANCEL the contract

People in the company:

Janine, clueless and condescending, was not only the most offensive person i've dealt with in 2012, she was just mean. She started our very first conversation with, "Sir, your wife has a communication problem" and when i said excuse me and repeated, she started screaming and defending like a four year old caught with cookies. This person should be working with inanimate objects cause she sure ain't a "people person"

Wayne, first contact was when he thought he could save the deal, he was sweet as pie. Second call, was all "Sir" this and tried blaming poor customer service on Hurricane Sandy and the internet being down!

Are you kidding me?

Save time and trouble, find a different company.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
224456-OD
Quote or Order Cost:
$1025

Company Response
Keith from Auto Transport 123 Submitted this response.
Response Date: 12/13/2012 3:29:00 PM
THIS CUSTOMER WAS REFUNDED THE DAY SHE CANCELLED HER ORDER WITH US WE HAVE THE RECEIPT TO PROVE IT WE HAVE NEVER CHARGED A CUSTOMER WHOM WE DIDN'T PROVIDE A SERVICE TO IN OUR HISTORY. FOR ANYONE WHO WOULD LIKE TO SEE THE RECORDS PLEASE FEEL FREE TO ASK! CUSTOMER LIED ON NUMEROUS OCCASIONS INCLUDING THIS VERY REVIEW. New order: 11/20/12 8:56 am Dispatched: 11/29/12 12:28 pm Dispatched: 12/03/12 11:09 am Cancelled: 12/04/12 2:17 pm