Did not get a transport carrier.. Had a contract. for at least 17 days

Cindy Submitted this review about Auto Shipping Group LLC
Review made Live: 5/8/2025 6:59:00 AM
Worked with Alex. He was nice, but they did not get me a carrier. I had to keep calling, emailing. Kept saying he was going to update our scheduled pick up. Finally on the last day I had to call again. He said sorry no one, so he said if I'd pay more I could maybe get a hauler. I told them we had a contact didn't seem to matter to them. If a company qoites a price they should have to stand by it. I'm so disappointed. CUSTOMER BEWARE

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 5/16/2025 2:24:00 PM
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear we fell short in securing a carrier and keeping you updated as promised. That’s not the level of service we strive for. As a broker, we provide a quote, an estimate of the time and price to secure a carrier. We will make sure to note this feedback. We are always trying to provide the best service possible. We hope you consider us again in the future.