Company Response Review Report Review
Don't fall for the sales bs they tell you

Richard Submitted this review about Auto Shipping Group LLC
Review made Live: 5/2/2025 12:02:00 PM
ASG is a broker that will take your money up front, assign your shipment to anybody who will take it for their lowball offer and then leave you high and dry. No support at all when the inevitable problem comes up. They have a well polished response, "We are just a broker, you have to contact the shipper". Stay away from these people and go with a direct shipper. I do not believe they have 590 5/star reviews. Not possible. Never again for me.
Shipment Details
Origin:
Santa Rosa, Virginia 95401
Pickup:
On Time
Destination:
Santa Rosa, California 95401
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1250
Quote or Order Cost:
$1000

Car Condition
  • Vehicle was damaged
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 5/5/2025 8:59:00 PM
Richard, I am sorry that you are not satisfied with the service you were provided. The order was placed on the 13th of April, picked up the 15th and delivered 5 days later. The rep has stated that there was slight tire damage which if you look on the inspection report is typically not covered by insurance. As far as us doing what is noted in our terms and conditions everything was done. The vehicle was picked up in the appropriate time frame, for the estimate provided. This sounds like an issue with the carrier not with Auto Shipping Group.