Company Response
Terry Williams from
Auto Shipping Group LLC Submitted this response.
Response Date: 4/28/2022 6:28:00 PM
MALIA CALL/TEXT 503-836-1028 * 18 YEARS AT ASG * malia@autoshippinggroup.com
Jack, I am terribly sorry to hear this. We show that your delivery was on March 21st and this post by you on April 26th is the first time we are learning about this. If damage occurs it must be reported to the driver at delivery, notated on the Bill of Lading and reported to your broker within 24 hours so a claim can be initiated. I would suggest that you contact your insurance company since we were not notified within that timeframe. Please also reach out to me via email so that I may provide you the steps to contact the carrier if you did not inform them of damage at time of delivery on March 21st. In our terms and conditions and the additional informational email I sent you on March 16th I outlined these tips for delivery. You have my direct email should you have any further questions I may assist with. Respectfully, Malia.