Company Response Review Report Review
transport car

pam magnotta Submitted this review about Auto Shipping Group LLC
Review made Live: 4/26/2019 3:54:00 AM
Leeann, Left several messages to which you have not responded, I have dealt with your company in the past and always dealt with Henry he was great that is why I called your company again to find he had left your company. I have never dealt with anyone so incompetent in my life you are so unprofessional . I first called you on april 5th or 6th you took my order said no problem, has the days went by I would check in you said no problem then it got to the point you stopped returning my calls. Your stalling has cost me an extra 250.00 because of needing a 4 day window I have booked with another company you would know that if you listened to your last message of me canceling your service. It is terrible you gave this company a bad review. A company I have used several times in the past. You do not respond to the customer if you could not of find a carrier for the price you gave me you should of called and explained and paying a little more would of been an option. Reply Forward
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1200
Quote or Order Cost:
$1200

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 4/26/2019 1:44:00 PM
Pam, I appreciate the feedback and the email apology you sent. I have been working on your order on a daily basis, there was not a day that went by that your order was not a priority. There have not been any spaces available on carriers on the route as we reviewed. I do understand your frustrations and apologize as well, as customer service is extremely important to me and my customers getting their vehicles transported are always my first priority.