Company Response Review Report Review
Darya Snegirev 360-841-5016

Erik B Submitted this review about Auto Shipping Group LLC
Review made Live: 7/11/2015 8:08:00 AM
Mixed experience for a 1st user. I was very skeptical about the whole process and spent numerous hours scohuring the Internet for trustworthy service. I even spoke to friends who previously used a transport service. With a big military move from the West coast to the East coast, finding a company I could trust to ship two vehicles was imperative. I eventually settled on ASG. Darya was very helpful, professional, and knowledgeable- and she was able to give me a military discount (only $25 though). Pick up went smooth (a good friend handled this portion as I headed east with family in 3rd vehicle). This is where my frustration set in. Upon arrival to my new location, there was ZERO contact from driver or third party company on when my vehicles would be delivered. Dayra tried valiantly to assist, but I believe she shared in my frustration. The 4th of July weekend may have played a role in the significant delay, but no contact from driver or TNS (delivery agency) is unacceptable!! If this is the norm with them, ASG should consider severing ties. Darya is the ONLY reason my review isn't rated lower. She was the saving grace in the matter!! She gets 5 stars, TNS gets -1...
Shipment Details
Origin State:
Delaware
Pickup:
On Time
Destination State:
Delaware
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1017134
Quote or Order Cost:
$2075

Car Condition
  • Vehicle was dirty
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 7/14/2015 11:24:00 AM
Thank you Erik for taking the time to give m a review. I wish the delivery went a lot smoother also, and can understand your frustration. You had a really good attitude, even though communication with the driver was scarce.