Company Response Review Report Review
Had to call to find our truck.

Courtney And Chris Olson Submitted this review about Auto Shipping Group LLC
Review made Live: 11/20/2014 8:42:00 PM
Our truck was picked up on a Wed and we figure a week and a half for shipping. 2 weeks later, we received our truck. Not a big deal really, but we had to call our broker multiple times to find out the status of our vehicle. After spending that much money, they should have been updating us on a regular basis. Why do we pay a broker $250 if not for the liaison between the driver and the customer? This is the 6th time we have shipped a vehicle with this company, and have never had a problem before.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Washington
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1012993
Quote or Order Cost:
$1550

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 11/21/2014 2:54:00 PM
****Robert J Reyes**** 360-464-2571 Robert@autoshippinggroup.com Thank you Courtney and Chris for the honest feedback. First of all, I apologize that the carrier had delays with his truck and resulted in a late delivery, but I'm thankful that we were at least able to successfully get your vehicle to Washington. I assure you the carrier was very difficult to get a hold of and I would have been able to give you more detailed information regarding the truck status if the carrier responded to me sooner if at all myself. Again, thank you for the review. CALL FOR A FREE QUOTE!