Company Response Review Report Review
Transport Changes

Stephen Weil Submitted this review about Auto Shipping Group LLC
Review made Live: 10/14/2014 2:48:00 PM
I got an online quote from Auto Shipping Group in Washougal, WA for enclosed shipping and accepted the quote. However, when the transporter showed up, it was an open transporter. I was unable to contact Lance, but the seller in New York did get a call back. The open transporter was sent away, and Lance began to look for an enclosed shipper.

However, the price changed because Lance explained that the earlier quote (10922223) was based on open transportation and that the price would be higher for enclosed transportation, in spite of the fact that the first charge was . The original quote was $1145 for open or $1850 for enclosed shipping. The specific price that I got from lance was $1700, and that was the price he said was for open shipping. The increase was to $2215. Since the car was about to be picked up, I was not happy but went along with it.

Shipping was arranged, and the transporter was ok at both ends. When I contacted Auto Shipping Group, I was unable to get hold of Lance and he never called me back to explain the difference in price from the $1850 to the actual charge of $2215.

If I had known what I now know about Auto Shipping Group, I would have used a dedicated car shipping company that owns their own equipment, rather than an expediter like Auto Shipping Group.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Washington
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1010607
Quote or Order Cost:
$2215

Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/15/2014 11:01:00 AM
Lance Staab 360-406-4893. lance@autoshippinggroup.com Stephen. I do apologized for the communication issue. It is my intention to give complete and utter service to all my customers. I am sorry for the loss of communication on your order