Company Response Review Report Review
Damaged and Late

Joni Submitted this review about Auto Shipping Group LLC
Review made Live: 10/13/2014 11:59:00 AM
Brandon at the Auto Shipping Group was very pleasant, HOWEVER, he brokered out Affirmative Auto Transport to ship my car. Please read below what happened to the car while in transport. I would use Brandon to ship a vehicle just make sure he does not broker your vehicle to AFFIRMATIVE AUTO TRANSPORT!!!!

Affirmative Auto Transport picked up my car for transport to Texas from California, damaged in transit, attempted to cover-up damage, denies damage
Affirmative Auto Transport damaged my car (Bill of Lading 287A2) in shipment, then attempted cover it up. For starters, car was two days late for delivery. Reason given was that the 'truck broke down'. The car was delivered at approximately 7:30 pm in Texas, after a walk around I signed off on the delivery and parked the car. The next morning I became aware of a 'Forward Collision Warning' sensor malfunction and the car's EVIC indicated I should clean the sensor (located on the front bottom of the car under the bumper, the sensor controls the Active Cruise Control, and also warns you in the event of an imminent collision). After several attempts to clean the sensor, I took it to a Dodge dealer after two weeks because the car is still under warranty. There I learned the true deception of Affirmative Auto Transport. The sensor was mis-aligned and damaged, and the technician showed evidence of overspray from painting, buffing compound, and even a PEN that was left under the hood, masking tape and non OEM parts including a bumper cover (with the painting instructions still left on) damage to the underside shield, orange peel paint and debris left in paint from a rushed job. Bottom line the car was damaged sometime between when it was picked up and when it was dropped off. Affirmative has never provided any proof that the delivery truck was broken down en route and subsequently repaired and that was the cause for the delay. Had the sensor never malfunctioned I might not have noticed the repair, a good effort was made to conceal the damage, and I did not truly expect a company that has been in the business of transporting cars to damage them.

I complained to Affirmative seeking a fair resolution and they simply lied and dismissed my complaint, telling me the car was loaded down the street because there were 'low-hanging' trees in the area. It was a 5 year old neighborhood with new immature trees, not likely. I truly believe this is a dishonest and deceptive company.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Texas
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1011063
Quote or Order Cost:
$775

Car Condition
  • Vehicle was damaged
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 10/13/2014 12:33:00 PM
Hello Joni, Sorry for the damages incurred by carrier during transport. We will not be using Affirmative Auto Transport Again. I wish you the best in the future.