Company Response Review Report Review
Alexandra Nelson 360-853-2844

Charles Submitted this review about Auto Shipping Group LLC
Review made Live: 7/3/2014 2:27:00 PM
After receiving a quote to ship my vehicle the price was increased multiple times prior to pick up. The reasons were that there were 1000's of cars that needed to be shipped and that the final destination was outside of the normal delivery area even though I was asked the exact address and zip code. After receiving multiple price increases and long delays my vehicle was delivered damaged and over three weeks later than quoted. While Alexandra was responsive to my phone calls and emails it still took much longer than expected at a higher cost than quoted along with my vehicle being scratched upon delivery. Needless to say it was not a pleasant experience.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
10891920
Quote or Order Cost:
$1525

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Auto Shipping Group LLC Submitted this response.
Response Date: 7/3/2014 5:09:00 PM
**Alexandra Nelson, (360)853-2844**alexandra@autoshippinggroup.com Charles, I do appreciate you taking the time to fill out a review. I do apologize that it did take longer to find a carrier to pick up your vehicle than the time frame we typically find a carrier. With it being the snowbird season there was a lot of vehicles coming out of FL going to CA at the time and with having other companies increase their amount significantly to get the vehicles moved, it had brought carriers to bring us offers to pick up your vehicle. Unfortunately, we cannot make every single one of our customers 100% satisfied. With this carrier, we have put them on the 'do not use' list for carriers because we do not want the same incident that happened with your vehicle to happen with another customer of ours. We take our customers feedback very seriously, and that is why we are taking the actions we are with the company that had damaged your vehicle. I hope you can accept our apology and if the auto shipping need arises again, I hope you can give us another chance.