This is in response to Tamarons Assault on the integrity of Auto Moving Group. She had contracted us to pick-up her sons vehicle. Everything was going just fine until our fax was having issues. She had called in and said she tried faxing the paperwork but it wasnt going through. I had told her I sent my partner to go get a new toner as I thought that was the problem. Instead, we ended up buying a brand new fax. When I told Tamaron the fax would be in in a couple of hours she became irrate and said she wanted to cancel the job. I had told her that since we were still under contract, the deposit was non-refundable but I had a driver and everything was fine and we were handleling the fax issue right away. She responded by telling me that she wished she could meet me in person to "show me a thing or two". Really? Over a broken fax? Being a new company and receiving a negative review for such a minor problem, I tried contacting Tamaron even though I was not obligated to refund her deposit in return for her to remove the complaint. She procceded to hang up on my face. I have never "harrassed Tamaron. I never onced dodged an email or phone call and kept her up to date with her transport the whole time. Its unfortunate that for such a minor problem that could have happened to anyone, she decided to post a negtive review. I do my best to handle every transport as if it was my own. I apologize for my fax not working but I held up my end of the bargain, but I guess you just cant please everyone. Hopefully in the future this kind of situation would not arise but we are a great company and to the contrary of what she is describing, I am very patient and honest wth all of my cusomers. Tamaron is welcome to try us out again so we can prove that we are a great and reliable company.