Company Response Review Report Review
Charged me twice - threatened not to deliver

Joshua Submitted this review about Auto Elite Transports
Review made Live: 10/25/2019 5:28:00 PM
I was traveling across country and had to leave my truck in Nebraska due to an large storm. I had to make it to Washington by a certain date and couldn’t wait out the storm so I had to leave it at a friends and have it shipped the rest of the way. Thankfully I did not have a short timeline with getting my car there. When I booked with auto elite, they charged me twice. I figured it was an honest mistake and called auto elite but the woman on the phone, one of the owners stated I was not charged twice. I called my bank to confirm on which they stated it was not a typo and in fact charged twice. When I called back auto elite. They sent screen shots of what was charged but left out the date in which the second one was charged. After stating this, the woman threatened me and said she will tell the driver not to deliver the car until I can get my card company to resolve it. So not only did they charge me twice, they were going to tell the driver not to give me my car. Once I finally got a three-way phone call with my card company, the card company explained it was charged twice and gave them the same dates and times I had already given. In the end, Auto Elite finally agreed to refund the second charge. They never apologized nor addressed their mistake. I will never use their service again. I have screenshots of everything and have no problem sharing my experience.
Shipment Details
Origin:
Omaha, Nebraska
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
45699-wk
Quote or Order Cost:
$1200

Company Response
Marjorie Garcia from Auto Elite Transports Submitted this response.
Response Date: 2/20/2020 5:16:00 AM
Apologies for answering late. In relation to this issue, I allow myself to clarify two things: 1.- It is not the practice of Auto Elite Transports to make a charge twice to the same customer. This happen when the Client provide a wrong ZIP Code and the Bank retain that amount for 24 to 72 hours. after that the amount is return to the costumer by the bank. 2.- Autoelite Elite Transports is not a delivery carrier vehicles company is a Broker Company, is dispatcher company, for this reason it´s imposible not delivery the car to the costumer. Finally I have to clear that we have been reviewing our files and unfortunately we have not had the opportunity to serve you as a client of Auto Elite Transports, because we have not received a request from you to used our services. But this aclaration is applicable to this case. Cordially,