Company Response Review Report Review
Overall Rating AmeriFreight: Poor

Megan Submitted this review about AmeriFreight Car Shipping
Review made Live: 5/19/2010 2:36:00 PM
We would not use AmeriFreight agan to ship our car cross country for a few reasons. First, it was very difficult to get a hold of our contact representative in charge of our order number, or any other customer service representative in the beginning of our process. Second, when first faxed our paper work, there were issues with the faxing. We faxed the required paperwork and after recieving a confirmation fax, and 10 days later after calling back ourselves, they were not able to find them. Thirdly, the pick up date was very late and deliver was 2 days late.

Overall we were not at all impressed with customer service of our contact person with AmeriFreight or how the paper work was handled. We did not feel like they "wanted" us to be there customers or fully compensated for the mistakes of loosing paperwork.
Shipment Details
Origin State:
Washington
Pickup:
Late
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
920400349-RK
Quote or Order Cost:
$1010

Car Condition
  • Vehicle was dirty
Company Response
AmeriFreight from AmeriFreight Car Shipping Submitted this response.
Response Date: 5/19/2010 5:26:00 PM
We are always disappointed when a customer has a less than excellent experience with AmeriFreight. We apologize for the miscommunication with the order form. Sometimes we make mistakes and we are the first to accept responsibility for it. We appreciate the patience the customer showed when the order was delayed due to this miscommunication. The customer shipped at the Economy rate, which is a standby rate with no guaranteed time frame for pickup and delivery. This rate is designed for those who are not working with any time constraints and want to ship their car at the best rate. We do offer upgraded rates for those who are working with time constraints. Our Shipping Agents can tell you which rate would best serve your shipping needs. All in all, our record shows that we have an excellent customers service record and we strive to keep it that way. This person's order was handled by our Shipping Agent, Aaron- direct line 678-552-4079