We’re sorry to hear about your frustration and appreciate your feedback. While the AFTA Plan is an optional third-party service, we remained involved throughout your claim and escalated the matter directly with AFTA once you raised concerns. After our follow-up, AFTA acknowledged an oversight on their end and approved your claim. We understand delays in communication were disappointing, but we want to clarify that AmeriFreight neither processes nor controls AFTA’s claims decisions. We hope the final outcome helped bring resolution, and we appreciate your persistence throughout the process.