We’re sorry to hear your interaction didn’t reflect the level of service we strive for. Our team is here to provide support and answer questions, not to pressure decisions, and we’re sorry if you didn’t experience that. While final carrier rates can sometimes exceed the initial quote, that information should always be communicated thoughtfully and respectfully, with the decision to accept or decline a carrier's offer left entirely in the customer’s control. We appreciate your feedback and are using it to reinforce these values within our team.